Return Policy

30-Day Return Policy

If you are not completely satisfied, you may return your order within 30 days of delivery for a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unopened, and in its original packaging.

• Items that have been opened, used, or damaged are not eligible for return due to hygiene and safety reasons.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene and safety, we cannot accept returns of the following:

• Opened or used items
  

• Gift cards or promotional items

Return Process

1. Email info@glasshair.club with your order number and reason for return.

2. Once your return is approved, you will receive instructions on how and where to send your item.

3. Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us immediately at info@glasshair.club with photos so we can resolve the issue quickly.

Contact

Questions about returns or refunds? Reach us at info@glasshair.club.